Does the total price include all fees? What is the Damage Waiver and admin fee?
Listings show total price per night with fees included. Guest screening enables up to $50K in host property damage protection for approved bookings. If verification fails, OnBuoy will help resolve. For any incident, report promptly via Inbox and email with photos and documentation; claims must be filed within 10 days.
Like our friends at Airbnb and VRBO, OnBuoy listings now display the total price per night with fees included. The price you see is the price you pay!
OnBuoy uses a third party guest screening service to verify guest’s identities for every booking request. This fee provides damage protection so you have nothing to worry about while tied up to a host’s moorage. We know you might have some questions about how it works, so we've put together a quick article to clear things up!
How Does it Work?
The security deposit system runs smoothly in the background, protecting yourself and the host from potential damage to the mooring equipment. For bookings by guests who have passed the screening, OnBuoy is able to provide up to $50k of damage protection for any damage to a Host's property.
In the event that you do not pass the screening, do not worry! A member of the OnBuoy Crew will reach out to you to provide some clarity to the situation. Sometimes it’s a simple mistake such as a missing letter in your email address. We will keep you updated with the status of your verification.
What Happens if there's Damage?
Reporting Damage:
- If any damage occurs, immediately contact both OnBuoy and the host through the OnBuoy Inbox.
- Use the OnBuoy Inbox to send clear photos of the damage and a detailed description of the situation to the host along with other relevant documentation (e.g. photos, repair estimates, etc.).
- A member of our dedicated OnBuoy Crew will be in touch to assist you further.
Damage claims must be made within 10 days following the end of the stay or prior to the beginning of the next stay, whichever is sooner.