Boater / Guest FAQs
Answers to common questions about securing guest moorage and communicating with hosts on OnBuoy.
- How to reserve guest moorage on OnBuoy?
- What is the check-in and check-out process?
- What should I do if I find another boat tied to the moorage I have reserved?
- Does the total price include all fees? What is the Damage Waiver and admin fee?
- How does OnBuoy handle "squatters" (i.e. unauthorized use of a member's moorage)?
- What if I cannot find the buoy?
- How do I contact the host for a reservation I’ve made?
- What happens if I damage the moorage or surrounding property?
- How to capture location with your phone's camera
- What if a host cancels my reservation?
- What should I do if the mooring equipment is damaged (or missing) when I arrive to start my reservation?
- What amenities are typically included with a moorage reservation?
- Does my reservation entitle me to go ashore?
- How far in advance can I reserve a moorage?
- I made a request but was denied. Why?
- Do I need to contact the host before my arrival?
- What do the icons on the map mean?
- How to use the OnBuoy listing map
- Can I cancel my reservation? What is the cancellation policy?
- How do I choose the right moorage?
- Why can't I book some of the listings on the map?
- Why is there another boat tied to the mooring I reserved?
- How to tie up to a mooring buoy
- Can charter boats use OnBuoy?
- Do I have to reserve in advance or can I request permission on the spot?
- What if the details in the listing do not match the actual moorage?
- Can I tie up more than one boat to a moorage?
- How do I know that I'm tying up to the correct buoy?
- I'm a member of a local yacht club. Can I share this on my profile?
- How to learn more about responsible boating practices
- How do I know if OnBuoy moorages are in good working condition?
- Can I leave and come back during my reservation?
- Are there any specific rules or regulations I need to be aware of when using a moorage?
- Can I receive text notifications about my booking?
- Can I search for a marina name, local waterway, or keyword?
- What kind of confirmation will I get after booking?