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What if I cannot find the buoy?

Double‑check GPS coordinates and listing photos to confirm landmarks. Message the host through Inbox for guidance. If you still can’t locate it, call OnBuoy Support at (773) 4ONBUOY for troubleshooting and assistance finding alternatives. If missing, notify host and Support so we can investigate and update the listing.

If you are unable to find the buoy, do not worry!

Here are some steps to take if you have trouble finding the buoy:

1. Double-Check Your Location:

First, verify the GPS coordinates listed in the moorage description on your reservation confirmation. Carefully compare them to your boat's navigation system to ensure you're in the right general area. Review the moorage listing photos again. Look for specific landmarks, such as buoys with colored flags, or distinctive dock structures.

2. Reach Out for Help:

Contacting the host is likely the quickest way to get assistance. Use the Inbox feature on the OnBuoy website to send a message directly to the host. They might be able to provide additional guidance or answer any questions you have about identifying the moorage.

OnBuoy Inbox

If you've confirmed your location using the GPS coordinates and checked the listing photos, but still can't find the moorage, contact OnBuoy Support for further assistance. Our dedicated team is available at (773) 4ONBUOY and can help you troubleshoot the situation. Additionally, we can assist in finding alternative mooring options nearby.

3. Moorage Still Missing? Report It:

If you're certain you're in the correct spot based on the GPS coordinates and there's no sign of the moorage, use the Inbox feature to notify the host immediately. Also, it's important to contact OnBuoy Support at (773) 4ONBUOY as well. We can investigate the situation further and ensure the moorage listing is updated accordingly.