How do I protect against someone using my moorage with a boat that is too big?
Publish accurate size/depth limits and photos. Review vessel specs in each request and message guests if limits are exceeded. Guest screening plus damage protection helps, but proactive review prevents mismatches.
OnBuoy's highest priority is ensuring the safety and peace of mind of members who use the service. To ensure full transparency in the booking process and reduce the chance that a guest accidentally books a moorage that is not properly sized for their vessel, OnBuoy requires guests to provide information about their vessel when making a reservation request. The details of their vessel are provided to hosts when the reservation request is made.
As a host, it's important that your moorage listing accurately reflects the maximum boat size that your moorage will safely support as well as the water level at low tide. Quality photos of the moorage and surrounding location are always helpful as well. Making sure that your listing information is up to date will help prospective guests in selecting a moorage that suits their needs.
When reviewing reservation requests, pay close attention to the boat specifications listed by the guest. If a boat appears to exceed the size limit you've outlined, communicate directly with the guest through the Inbox feature. Politely explain your moorage's limitations.
OnBuoy uses a third party guest screening service to verify guest’s identities for every booking request. This fee provides damage protection so you have nothing to worry about while a guest is tied up to your moorage, including if the boat is too large.
If you encounter a situation where a guest attempts to use your moorage with an oversized vessel, don't hesitate to contact a member of the OnBuoy team immediately.