Importance of responding to reservation requests quickly ⏱️
Timely responses to reservation requests build trust and ensure smooth communication. Quick replies give guests peace of mind, improve planning, and reflect host reliability. Adding OnBuoy emails to your safe list helps requests reach you. Checking daily, especially during busy seasons, enhances guest satisfaction and booking success.
Creating a positive and enjoyable experience for both hosts and guests is a top priority for OnBuoy. Responding promptly to reservation requests plays a crucial role in achieving this goal.
The first step in being able to respond in a timely manner is making sure that reservation requests reach your inbox reliably. We recommend adding crew@onbuoy.com to your email address book to ensure that reservation requests don't get accidentally routed to Spam.
Here's why a quick response to guest’s inquiries is important:
- Peace of Mind for Boaters: A timely response demonstrates your reliability and commitment to providing a smooth and welcoming reservation process. This allows potential guests to plan their trip efficiently or make alternative plans in the event that you aren’t able to accept their reservation request.
- Streamlined Communication: Developing a habit of responding quickly establishes a positive communication flow from the very beginning. This can lead to smoother interactions throughout the guest's stay.
Even a quick response within a few hours shows you're attentive. During the busy season, it’s especially important to keep an eye out for incoming requests. If you have a moorage in a particularly popular location, it’s a good idea to set aside a few minutes each day to check for new messages so that you can respond promptly.