What is OnBuoy Host Protection?
Host Protection combines guest identity screening with damage protection up to $50K for approved bookings. If damage occurs, message the guest via Inbox, email help@onbuoy.com, and submit photos and documentation within 10 days. Approved claims are typically paid within 5 business days.
OnBuoy Host Protection is the suite of services OnBuoy offers to protect our hosts from potential fraud or damage to their property during a stay booked through OnBuoy. There are two main components to OnBuoy's Host Protection program and they work in conjunction with one another to help keep our community safe.
- OnBuoy Guest Screening - OnBuoy uses a third-party guest screening service to verify guest’s identities for every booking request. This ensures that the guest requesting to borrow your moorage is providing their correct name and contact info and that their account has not been associated with any suspicious behavior online.
- Damage Protection / Damage Waiver - When a guest passes the screening process, OnBuoy is able to provide damage protection up to $50k to reimburse the host for potential damage to their mooring equipment caused by guests during their stay.
We know you might have some questions about how it works, so we've put together a quick article to clear things up!
How Does it Work?
OnBuoy charges a small nightly fee to the guest to cover the cost of the screening and damage protection services above. This fee provides damage protection so you have nothing to worry about while a guest is tied up to your moorage.
The screening and damage protection process runs smoothly in the background, protecting you from potential damage to your mooring equipment caused by guests during their stay. For bookings by guests who have passed the screening, OnBuoy is able to provide up to $50k of damage protection for any damage to a Host's property.
In the event that the guest does not pass the screening, a member of the OnBuoy Crew is alerted and will investigate the situation. Sometimes a failed screening can be triggered by a simple mistake such as a missing letter in the guest’s email address. In any event, the OnBuoy team will discover the root cause of the issue and will keep you updated with the status of the guest’s verification.
What Happens if there's Damage?
Reporting Damage:
- If any damage occurs, immediately contact both OnBuoy and the guest through the OnBuoy Inbox.
- Use the OnBuoy Inbox to send clear photos of the damage and a detailed description of the situation to the guest along with other relevant documentation (e.g. photos, repair estimates, etc.).
- A member of our dedicated OnBuoy Crew will be in touch to assist you further.
Damage claims must be made within 10 days following the end of the stay or prior to the beginning of the next stay, whichever is sooner.
When do I get Paid for a Damage Claim?
Once all the necessary details are confirmed about the damage, payment is seamless and prompt, typically processed within 5 business days after the claim has been acknowledged and approved.
Is There Anything Else I Need to Do?
Nope! This screening service works its magic automatically. You can focus on what you do best – providing amazing stays for your guests!